FAQs

PRODUCTS

Are the candles safe?

All of our candles are 100% organic, vegan, free of gluten, petroleum and phthalates. Made with high quality perfume oils and natural soy wax. We do not test on animals and the ingredients we use are also cruelty free.

Not only safe, they are also environmentally friendly. They are produced in small quantities, we use glass or aluminum containers that we pack in cardboard boxes and our adhesive labels are easily removed with heat to reuse our containers, so we are 100% plastic free. We also include packaging information and recycling tips on the outer label of each package.

Where are the candles made?

We make each candle by hand in our workshop in San José, Costa Rica.

The candles are made with essential or scented oils?

We use scented oils (fragrances) in our blends. This allows us to obtain a great variety of aromas and also makes our candles have an excellent price-quality ratio.

How should I take care of my candles?

There are several actions that you can take into account before, during and after using your candles. We offer you aFast guide with the main steps you must follow.

 

ORDERS

When will I receive my order?

We will do our best to send your order as soon as possible, if you want to know more details about the types, methods and shipping times you can visit ourshipping policy.

How exchanges or refunds work?

We want your experience to be the best and that you are 100% satisfied with your candles, in case of problems with your order you can see ourrefund policy Ycontact us.

Can I get samples before I order?

At the moment it is not possible, however, we give you a free sample in a tealight (mini) presentation for the purchase of the Gift Boxes. This sample is random, it cannot be chosen. Does not apply to individual candle purchases.

 

SALES

Where can I buy your candles?

You can buy your candles directly on our website.

You can also visit one of ourpoints of sale.

What payment methods do you accept?

For your convenience, we accept the following payment methods on the website:

  • PayPal
  • Wire transfer
  • SINPE Mobile

Are you interested in selling our products in your store?

We want to hear your proposal,contact us.